Index of Publication Scheme sections:

 Publication Scheme
Other languages and formats
Contents
Index
Part 1
Introduction
Part 2
Classes of Information 
Part 3
Inspection and Monitoring Bodies 

 

To comply with Section 75 of the Northern Ireland Act 1998, this publication scheme will be made available on request in alternative formats as appropriate.


You can contact us by writing to:

Northern Health and Social Services Council
Houston's Mill Site
10A Buckna Road
Broughshane
Ballymena
BT42 4NJ

Freephone 0800 917 0222
Telephone 028 2586 3950
Fax 028 2586 3951

 

Click here to e-mail us at info@nhssc.n-i.nhs.uk

 


Part 2: The Classes of Information - continued

Class 10: COMMUNICATIONS WITH THE PUBLIC/REGULAR PUBLICATIONS AND INFORMATION FOR THE PUBLIC


DEFINITION: Guidance and information leaflets, press releases.


Published documents available to members of the public on request:

Content Title Content Description Format of Information Date available from Frequency of Update
Press releases Description of an event or activity Hard copy 2003 As required
Your Guide to Leaflets (Numbers 1-7 & 9)

Details patients’/service users rights to health and social care:

1 Care in the Community
2 Dental Services
3 GP Services
4 Hospital Services
5 Optical Services
6 Pharmacy Services
7 Seeing your Medical Records
9 Helping you Make a Complaint

Website, hard copy (large print)& tape.

Available in other languages - Irish, Urdu & Chinese.

Number 9 leaflet is also also translated into: Portuguese, Polish, Mandarin, Lithuanian and Latvian.

 2001 As required
Information Leaflet Outlines the role of the Council

Hard copy (large print) and tape.

Available in other languages - Irish, Urdu & Chinese, Portuguese, Polish, Mandarin, Lithuanian and Latvian.

 2001 As required
NHSSC Posters Contact details for the Council Hard copy 2001 As required
Notice of meeting
Details of next Council meeting Website and hard copy Current Monthly
Telephone Directory Advert Details how to contact the Council Hard copy Current As required

Yellow Pages Advert

Details how to contact the Council Hard copy Current As required
NHSSC Complaint Leaflet Details how to complain about the Council’s services Website and hard copy (large print) 1991
On web from 2003 		As required
Approved minutes of Council Meetings Details of discussion that took place at meeting Website and hard copy 1991
On web from Dec 2002		 Monthly (except July and August)
Council Agenda
List of items to be discussed at meeting Hard copy 1991 Monthly (except July and August)
Annual Review Overview of the year’s activities
Website and hard copy 1992
On web from
2002 		Annually
Council advertisement on library carrier bag
Contact details Carrier Bag 2003 As required

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Class 11: COMPLAINTS


DEFINITION: Policies, procedures and contacts for complaints.

Published documents available to members of the public on request:

Content Title Content Description Format of Information Date available from Frequency of Update
NHSSC Complaint Leaflet Information leaflet on how to complain about the Council Website and hard copy (large print) 1991
On web from 2003 		As required
Annual Review Overview of the year’s activities (includes number of complaints received against the Council) Website and hard copy 2003 Annually
HSSC guidelines Information on how to handle complaints about the Council Hard copy 2001 As required
Annual Progress Report for the Equality Commission Report on compliance with Equality Scheme (includes number of complaints received against the Council) Hard copy 2002 Annually

Other useful references/links:

Listening…Acting …Improving, Guidance on handling HPSS Complaints (1996 & 2000) - Planning & Performance Management Directorate, Room D14, Castle Buildings, Stormont, BELFAST, BT4 3SF.
Telephone 028 9052 8321

 

Director of Planning & Performance Management, DHSSPS, Room D4.17, Castle Buildings, Stormont, BELFAST, BT4 3SF.
Telephone 028 9052 2193.
Website: www.dhsspsni.gov.uk

 
Ombudsman, Freepost, BELFAST BT1 6BR
Telephone Number: 0 800 343 424 (Free phone)
E-mail address: ombudsman@ni.ombudsman.org.uk
Website: www.ni-ombudsman.org.uk


Equality Commission, Equality House, 7-9 Shaftsbury Square, BELFAST,
BT2 7DP.
Telephone 028 9050 0600
Fax: 028 9033 1544
Text phone: 028 9032 0861
E-mail address: information@equalityni.org
Website: www.equalityni.org

 

Information Commissioner’s Office, Regus House, 33 Clarendon Dock,
Laganside, BELFAST, BT3 1BG.
Telephone 028 9051 1270
Fax 028 90511201
E-mail: ni@ico.gsi.gov.uk
Website: www.ico.gov.uk/about_us/regional_offices/northern_ireland.aspx

 


To Class 12

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