These
are the sections of this year's report. Click on the title to read the
section:
To obtain any of our publications in an alternative format or language, please contact the office
This is the latest Annual Review of the Council's activities, and covers the period April 2002 to March 2003. We hope you find it informative.
You can contact us by writing to:
Northern
Health and Social Services Council
8 Broadway Avenue
Ballymena
BT43 7AA
Phone:
028 2565 5777
Minicom: 028 2565 5777
Fax: 028 2565 5112
Freephone: 0800 917 0222
Click here to e-mail us at info@nhssc.n-i.nhs.uk
| Contacts during the Year Do you know your rights within health and social services? Do you know how to change your GP or how to access your medical records? If not the NHSSC can help. We provide all kinds of advice on health and social services. The past year saw a record 1564 contacts, an increase of 244 on the previous year. To break this down, 492 enquiries were dealt with, assistance was provided with making 183 complaints and 889 hits were recorded to our website www.nhssc.org It is evident from some enquiries that there remains confusion. The NHSSC deals solely with health and social services issues not social security issues such as benefits. Anyone with a benefit related query should contact their local Social Security Office. Visit www.ssani.gov.uk for an A-Z list of offices. Those
people wanting to change an aspect of health and social services
for the better or who want to ensure no one else experiences what
they have been through should consider the HPSS Complaints Procedure.
Jacqueline McNeill, Information/Complaints Officer is on hand to
help people through the process. The 3 most common areas for complaint
last year were treatment and care, staff attitude and waiting lists. |