Contacts during the Year

Do you have a query about health or social care? Don’t phone a friend! The NHSSC can help. We provide all kinds of advice on all aspects of the health service. The past year saw a record 3068 contacts. 619 enquiries were dealt with, assistance was provided with making 185 complaints and 2264 hits were recorded to our website www.nhssc.org.

It is evident from some enquiries that there remains confusion. The NHSSC deals solely with health and social services issues not social security issues such as benefits. Anyone with a benefit related query should contact their local Social Security Office. Visit www.ssani.gov.uk for an A-Z list of offices.

Want to change something for the better or make sure no one experiences what you have been through? Well, maybe you should consider the HPSS Complaints Procedure. Jacqueline McNeill, Information/Complaints Officer is on hand to help people through the process. Out of the 185 people we assisted this year the four most common areas for complaint were treatment and care, staff attitude, community care packages and waiting lists.