Contacts

If you have a query about health and social care or require assistance with making a complaint then we can help.

The past year saw us deal with 446 public enquiries in addition to those raised by Council members, etc. Enquiries can be about more than one issue and be made on behalf of an individual, a family or indeed a community.

Complaints now tend towards the more complex which are resource intensive resulting in higher levels of support. Any complaint can involve single or multiple issues over one or more providers. A complaint can come from an individual or indeed from a family and span a number of months, or indeed much longer. In data capture the Council treats each as a single complaint. In 2006/2007 NHSSC was involved with 108 new complaints.

As in the previous year treatment and care was the most common reason for complaint, followed by staff attitude and behaviour.

For some people making a complaint can be a daunting experience. If you want to change something for the better or want to make sure no-one else experiences what you have been through then Jacqueline McNeill, the NHSSC’s Information/Complaints Officer can help you through the Health and Personal Social Services Complaints Procedure.

Our website has seen an increased number of visitors so keep visiting it to keep up-to-date with NHSSC activity.

It is important to remember that the NHSSC deals solely with issues relating to health and social care and not social security issues such as benefits. Anyone with a benefit related query should contact their local Social Security Office. An A-Z list can be found on www.dsdni.gov.uk