How can we help you?
By LISTENING, INFORMING & MONITORING

 
If you feel unable to deal with a complaint alone we can provide assistance and support at any stage of the NHS Complaints Procedure.

There is no charge for this service.

We can:
listen to your complaint
advise you of your rights
explain the NHS Complaints Procedure
advise you of the best way forward at any stage of the complaints process
assist you in writing a letter
offer support at meetings

All information will be treated in confidence.

We are not able to:
investigate your complaint
act on your behalf in the legal sense
continue with the NHS Complaints Procedure if you decide to start legal proceedings

If you need someone to listen or require assistance then contact Jacqueline McNeill, Information/Complaints Officer.
 

We can provide you with a range of information on health and social care services.

We have:

a directory of voluntary and local self-help groups
a range of information leaflets, publications and reports
an Information/Complaints Officer, Jacqueline McNeill, who you can contact

Some people contact us in the belief that we can help with benefit enquiries. We do not deal with benefits - all such enquiries should be directed to the Social Security Agency.

We regularly gather the views of people who use health and social care services in our area.

 
Views are sought during visits to health and social care facilities and by inviting people to complete questionnaires or to attend discussion groups. These views are shared with those who provide the services and often changes are made as a result.

We encourage anyone who is asked to give their views to take the time and provide us with comments.